Suncoast Primary Care Specialists — Medical Scheduler
2024 – 2026
- Booking visits: Managed 50-60 office and tele-health slots a day in eClinicalWorks, matching six providers’ calendars with patients’ needs and trimming wait times.
- Refills: Managed communication between the pharmacy to clarify patient medication requests before sending via e-prescription.
- Checking insurances: Verified benefits and secured authorizations in Availity before referrals went out, preventing surprise bills and keeping claims clean. Familiar with Medicare, Humana, BCBS, Cigna, Freedom, Aetna, Sunshine , and other U.S insurance.
- Referrals: Managed referrals for specialties (eye care, DME, cardiology, neuro, ortho, gastro, etc.) and updated patients daily on insurance status and referral progress.
- Keeping records clean: Updated demographics, scanned labs, and indexed notes in VMware/Citrix with strict HIPAA discipline.
- Building better workflows: Systematized attendance sheets, call logs, referral logs, and voicemail tracker in Google Sheets, giving the team real-time dashboards.
- Creative touches: Designed company ID cards in Canva.
Tools: eClinicalWorks | VirtualPBX | Availity | E-Force | QuickConnect | VMware | MyCitrix | Google Sheets/Docs/Drive | Canva